That's been the phrase I've repeated over and over and over in my head all this week. When the phone rings and it's a coworker asking a question that I've answered in three email responses in the last hour. When another coworker comes by 'just to vent'. Twice. When my creative director asks me to drop everything and help 'scrub' a document of all client references in order to put it in a proposal. When I get three instant messages (from clients), a phone call, and five emails at once.
The person IS more important than the task.
Yes, we need to get this show out the door. Yes, the ground shipment leaves from Detroit on Monday the 19th and everything needs to get to the printer by tomorrow (always by tomorrow). Yes, I have an 8.5 x 11 sheet of paper with to-do items on it divided for the next three days and in order of need. Yes, my blood pressure goes up every time the phone rings. But . . .
The person is more important than the task.